Privacy Policy

Genie Skip Bins (www.genieskipbins.com.au), operated by Global Genie Marketing and IT Services Pty Ltd, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what personal information we collect, how we use and protect it, and your rights.

By using our Website or placing a booking you consent to this Privacy Policy. If you do not agree, please do not use our services.

1. Who We are

Trading Name	Genie Skip Bins
Legal Entity	Global Genie Marketing and IT Services Pty Ltd
ABN	28 676 213 844
Website	www.genieskipbins.com.au
Email	ved@globalgenie.com.au

2. INFORMATION WE COLLECT

2.1 Personally Identifiable Information (PII)

Category	Examples	Source
Identity & Contact	Name, email, phone number	Booking form / account
Address	Delivery address, suburb, postcode, state	Booking form
Payment	Card details (tokenised via payment gateway)	Secure checkout
Account	Username, password (encrypted), preferences	Account registration
Communications	Enquiries, complaints, chat/email content	Email, phone, contact form
Supplier Info	Business name, ABN, service areas, bank details	Supplier registration

2.2 Non-Personal & Technical Data
We automatically collect IP address, browser/device type, pages visited, session data, and anonymised analytics via Google Analytics. This data does not identify you personally.

3. Cookies

Cookie Type	Purpose	Opt Out?
Strictly Necessary	Core Website function (booking, login, checkout)	No
Analytics	Google Analytics — anonymous usage tracking	Yes — browser settings
Functional	Remember postcode, waste type, preferences	Yes — browser settings
Marketing	Targeted ads on third-party sites (consent only)	Yes — cookie banner
Social Media Pixels	Facebook/Instagram/LinkedIn ad measurement	Yes — social media settings

You can manage or disable cookies via your browser settings. Disabling some cookies may affect Website functionality.

4. How we use your information

Purpose	Description
Process Bookings	Confirm and manage your skip bin hire order end-to-end
Supplier Assignment	Share name, address & contact with assigned Supplier for fulfilment
Payment Processing	Verify and process payment via our secure payment gateway
Customer Communications	Send Booking Confirmations, delivery alerts, and support responses
Legal Compliance	Meet tax, financial, and regulatory obligations under Australian law
Fraud & Security	Detect and prevent fraudulent transactions and security breaches
Website Improvement	Analyse anonymised usage data to improve functionality and experience
Marketing (opt-in only)	Send promotional emails/newsletters — unsubscribe any time

We will NOT use your personal information for any other purpose without your consent, unless required by law.

5. DISCLOSURE OF YOUR INFORMATION

5.1 To Suppliers: We share your name, delivery address, phone number, and booking details with the Supplier assigned to fulfil your order. Suppliers may only use this information for service delivery.

5.2 To Service Providers: We engage trusted third-party providers (payment gateway, email platform, hosting, analytics, CRM) under strict confidentiality and data processing agreements.

5.3 To Authorities: We may disclose information to law enforcement, regulators, or courts where required by law or to protect safety.

5.4 Business Transfers: In the event of a merger or acquisition, your information may be transferred to the successor entity under equivalent privacy protections.
We do NOT sell, rent, or trade your personal information to any third party for their own commercial purposes.

6. DATA SECURITY

We implement industry-standard security measures to protect your personal information:
•   SSL/TLS encryption for all data transmitted through the Website;
•   PCI-DSS compliant payment gateway — full card numbers are never stored on our systems;
•   Encrypted, hashed password storage for customer accounts;
•   Role-based access controls limiting staff access to personal data;
•   Regular security patching, backups, and staff privacy training.
No internet transmission is 100% secure. While we use best-practice safeguards, we cannot guarantee absolute security. Use of our Website is at your own risk.
In the event of a notifiable data breach, we will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth), promptly notifying the OAIC and affected individuals.

7. DATA RETENTION

Data Type	Retention Period
Booking & transaction records	7 years (Australian tax/financial obligations)
Customer account information	Account lifetime + 3 years post-closure
Communications & support records	3 years from last communication
Website analytics data	26 months (Google Analytics default)
Marketing opt-in records	Until opt-out + 1 year
Supplier records	Supplier relationship + 7 years

When no longer needed, personal information is securely destroyed or permanently de-identified.

8. YOUR PRIVACY RIGHTS

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

Right	Description
Access	Request a copy of the personal information we hold about you
Correction	Request correction of inaccurate or outdated information
Deletion	Request deletion of your information (subject to legal retention obligations)
Withdraw Consent	Withdraw consent to marketing at any time (click Unsubscribe or email us)
Complain	Lodge a complaint if you believe your privacy rights have been breached
Object to Marketing	Object to direct marketing — we will stop immediately upon request

To exercise any right, email us at ved@globalgenie.com.au. We will respond within 30 business days.

9. DIRECT MARKETING

We only send promotional emails and newsletters with your express opt-in consent, in compliance with the Spam Act 2003 (Cth). Every marketing email includes a functional unsubscribe link. Requests are processed within 5 business days. Transactional emails (Booking Confirmations, invoices) are sent regardless of marketing preference.

10. OVERSEAS DISCLOSURE

Some third-party providers (cloud hosting, analytics) may store data on servers outside Australia (e.g. USA, EU). We take reasonable steps to ensure such recipients handle your data in accordance with the Australian Privacy Principles or equivalent protections under applicable overseas law.

11. CHILDREN'S PRIVACY

Our Website is not directed at persons under 18. We do not knowingly collect information from children. If you believe we have done so, contact us immediately at ved@globalgenie.com.au and we will delete the information promptly.

12. PRIVACY COMPLAINTS

Internal: Contact us at ved@globalgenie.com.au. We acknowledge within 5 business days and resolve within 30 business days.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The current version is always available at www.genieskipbins.com.au/privacy-policy. Continued use of our Website after an update constitutes acceptance of the revised Policy. We will notify you of material changes via email or a prominent notice on the Website.

By using Genie Skip Bins you confirm you have read and agreed to this Privacy Policy.